At OSL, we do not just take pride in developing and delivering products, which meet your demands but also keeping you at a safe distance from technical hurdles. Every website requires quality maintenance and support in order for it to function at the same level of excellence throughout its life cycle.

The truth is, getting your website ready and running it without appropriate periodical maintenance may land you in a sea of functionality and performance troubles, getting it resurrected is much of a costly affair than choosing the right hands and keeping it well maintained for robust functioning.

The frequency of maintenance should be different for different websites, for example, a brochure type of website may need maintenance a few times a year but an eCommerce site needs weekly maintenance. Non-maintenance leads to fracturing of websites, which will bring to you and your visitor's several discomforts.

For your comfort, we have designed the Bucket and On-the-go models to help you understand your maintenance needs. A support and maintenance agreement with us will help you keep your website technically sound throughout the year. Moreover, we will also provide you support in the day-to-day operations of your website to serve your visitors better with a flawless interaction. Our support hours run alongside business hours but are stretchable as per your needs.

Here is a detailed insight into the two respective approaches.

Bucket Model: Proactive Approach

This model of support and maintenance bound for a faster turnaround time of bug resolutions. Fixed number of hours is dedicated every quarter, which is utilizable anytime during a three-month period. The hours are not adjustable to the next quarter but are, in the three-month period. Guaranteed turnaround time is 24 hours and the issues resolve time is 24-72 hours after reporting.
These hours are also available for minor development after a standard scoping and effort estimation. Additionally, we monitor server logs and load every 3 hours to check for any abnormal behaviour. We also monitor Drupal logs to check for unreported errors in the application. The three months period is chargeable as per hourly requirements every month.

On-the-go Model: Reactive Approach

This model focuses on your needs. The number of hours consumed during the month is chargeable at the end of month. Guaranteed first response is 36 hours and usual time of bug resolution ranges from one to 5 days.

The kinds of tasks that are executable under these support models are:

  • Security upgrades, when so ever required to keep the site free of loopholes.
  • Fixing minor bugs
  • Making minor-but-essential improvements
  • Tweaking/amending Drupal views, blocks or rules
  • Amending user roles/permissions
  • Other site administration tasks as Drupal webmaster

The two support models are robust enough to keep the web applications functioning with full potential, helping you display better.

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