Opensense Labs' DrupalFit is committed to providing our customers with clear and comprehensive information regarding our fulfilment policies. This document outlines our policies related to refunds, delivery, returns, and cancellations, ensuring our customers can make informed decisions and understand their rights and obligations when using OpenSense Labs' DrupalFit Software as a Service (SaaS).

Product Overview

DrupalFit is a SaaS product designed for a comprehensive audit of Drupal sites. It provides tools to help users assess and optimize their Drupal installations, ensuring better performance, security, and compliance with best practices. This can be particularly useful for developers and site administrators looking to enhance their site’s functionality and maintainability.

Refund Policy

Eligibility for Refunds: Customers are eligible for refunds only under specific conditions, including non-performance of the SaaS Services as described in the Product Overview section.

Requesting a Refund: To request a refund, customers must submit a claim in writing to [email protected], detailing the nature of the issue and how it breaches the performance as described in the Product Overview section.

Processing Refunds: Upon receipt of a refund request, OpenSense Labs will investigate the claim within a reasonable timeframe. If OpenSense Labs determines that the claim is valid, a refund will be processed to the customer in the original form of payment within 15 days of such determination.

Non-refundable Services: Fees paid for services already rendered or for other non-refundable services will not be eligible for refunds.

Delivery Policy

Access to SaaS Services: Upon successful processing of the customer's payment, OpenSense Labs will provide the customer with premium access to the SaaS Services. This access is typically granted immediately, mostly within 2 business hours from the receipt of payment, subject to the completion of any necessary setup or customization.

Return Policy

Digital Services: Given the nature of digital services, OpenSense Labs does not offer returns of the SaaS Services. Customers are encouraged to review the service descriptions carefully before making a purchase.

Cancellation Policy

Subscription Cancellations: Customers may cancel their subscriptions by providing written notice to OpenSense Labs at least 15 days prior to the expiration of the current Subscription Term. Failure to provide timely notice will result in the automatic renewal of the subscription for a successive 1-month period.

Effect of Cancellation: Upon cancellation, customers will lose access to the SaaS Services after the end of the current Subscription Term. Any data or content stored within the service will be handled in accordance with the terms of this Agreement and applicable data protection laws.

General Terms

Changes to Policies: OpenSense Labs reserves the right to modify any of these policies. Any changes will be communicated to customers in writing and will take effect at the start of the next Subscription Term.

Dispute Resolution: In the event of a dispute related to these policies, customers are encouraged to contact OpenSense Labs directly to seek a resolution before pursuing other remedies.

Contact Information

For any questions or concerns regarding these policies, or to submit a request or notification as outlined above, please contact OpenSense Labs at:

Email: [email protected]

Address: 8 The Green, STE R Dover, Delaware 19901, United States

This Fulfillment Policy is part of the OpenSense Labs’ DrupalFit Software as a Service Agreement and is subject to the terms and conditions outlined therein. By using OpenSense Labs' SaaS Services, customers agree to be bound by the terms of this Fulfillment Policy.