1. Purpose & Transparency Commitment
OpenSense Labs Private Limited (“OpenSense Labs”, “OSL”, “we”, “our”) engages carefully selected third-party service providers (“Subprocessors”) to support the delivery of digital engineering, Drupal development, DevOps, managed services, cloud hosting, and digital transformation solutions.
This page provides transparency into the Subprocessors that may process personal data on behalf of our clients.
All Subprocessors are engaged under written agreements that include appropriate confidentiality and data protection obligations.
2. Scope of Processing
Depending on the services contracted, Subprocessors may process:
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Website and application data (development, staging, production environments)
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Customer-provided content and structured datasets
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Infrastructure logs and system telemetry
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Monitoring and performance data
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Issue tracking and documentation data
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Business communication metadata
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Limited personal data relating to client end users (as configured by clients)
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Employee-related data (for internal HR management)
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Financial and billing data for invoicing and accounting purposes
Subprocessors are not permitted to use client data for their own independent commercial purposes.
3. Infrastructure & Cloud Hosting Providers
| Subprocessor | Purpose |
|---|---|
| e2e Networks Limited | Development environments and internal systems |
| OVHcloud | Development and testing environments |
| Hetzner Online GmbH | Development infrastructure hosting |
| Amazon Web Services | Client production environments and scalable cloud infrastructure |
| Google Cloud Platform | Cloud services and integrations |
| Acquia | Managed Drupal hosting platform |
| Pantheon | Managed Drupal hosting platform |
| Upsun | Platform-as-a-Service hosting |
| Akamai | Content delivery network (CDN) and edge security |
4. Networking & Security
| Subprocessor | Purpose |
|---|---|
| Cloudflare, Inc. | DNS resolution, traffic routing, and performance optimization |
5. DevOps & Monitoring
| Subprocessor | Purpose |
|---|---|
| Jenkins | Continuous integration and deployment automation |
| New Relic | Application performance monitoring |
6. Communication & Messaging
| Subprocessor | Purpose |
|---|---|
| Twilio Inc. | Transactional email and messaging services |
7. Analytics & Application Services
| Subprocessor | Purpose |
|---|---|
| Google Analytics | Website traffic measurement and reporting |
| Google Tag Manager | Deployment of tracking scripts |
| Stream | Activity feeds and real-time messaging APIs (where applicable) |
| Firebase | Application services and notifications |
8. Development & Collaboration Platforms
| Subprocessor | Purpose |
|---|---|
| Bitbucket | Version control and repository hosting |
| Jira | Issue tracking and project management |
| Confluence | Documentation and knowledge management |
| Microsoft Teams | Client and internal collaboration |
| Slack Technologies | Internal communication |
| Notion | Documentation and workspace management |
| Figma | Design collaboration and prototyping |
9. Productivity, HR & Financial Systems
| Subprocessor | Purpose |
|---|---|
| Microsoft Outlook | Enterprise email services |
| Microsoft 365 | Document storage and collaboration |
| Keka | HR and employee management |
| Zoho | Billing and accounting management |
10. Updates to This List
This list may be updated periodically to reflect operational or vendor changes.
11. Contact Information
OpenSense Labs Private Limited
Email: [email protected]
Website: https://opensenselabs.com
For any questions regarding our Subprocessors, please contact us at the email address above.